California Privacy Policy

- For California Residents Only

Effective: Jan 1, 2020

General


1. This privacy policy (“Privacy Policy”) applies to all products/software, services and websites of TextNow, Inc. (TextNow, “our”, “we” or “us”) (collectively, the “Services”). You (“you” or “your”) consent to this Privacy Policy for collecting, using, disclosing and handling of your information (personal and device information) in connection with your access to, and use of, the Services. The 2ndline Application and the TextNow Application are both applications (software) from TextNow, Inc.

2. AS PART OF THE SERVICES, YOU ARE PROVIDED WITH A US/CANADIAN FORMATED TELEPHONE NUMBER. THE TELECOMMUNICATIONS INFRASTRUCTURE NECESSARY TO PROVIDED THE SERVICES ARE LOCATED IN THE US AND CANADA, AS SUCH YOU ARE UNDER THE JURISDICTION OF THE LAWS OF THE UNITED STATES AND THE LAWS OF CANADA when you accept the Services with the US/Canadian telephone number.

3. TextNow provides “Free” Services as well as paid Services for users. In order to pay for the “Free” Service, personalized advertisements are placed before you. Your Personal Information has to be disclosed (sold) in order to obtain these advertisements. Our paid Services (Premium Services) are available if you wish TextNow to


Do Not Sell My Personal Information


4. We safeguard your information in accordance with industry procedures and security standards. HOWEVER, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET, THEREFORE, TEXTNOW MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THESE SECURITY MEASURES. TEXTNOW SHALL NOT BE RESPONSIBLE FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES (OR ANY OTHER DAMAGES OR LIABILITY OF ANY KIND WHATSOEVER, WHETHER AS A RESULT OF NEGLIGENCE OR OTHERWISE) THAT RESULT FROM A LAPSE IN COMPLIANCE WITH THIS PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION.

5. The Services are not intended for use by anyone who is not able to enter into a legally binding contract such as a minor. In any event, if you are under 13 years old or if you are not able to legally form binding contracts, you may not use any of the Services or submit information about yourself to Us. Further, if you have objections to this Privacy Policy, you should not access, sign up for, or use any of the Services.

6. If You are a resident of the European Economic Area or EU, please deactivate your account with us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.

7. TextNow reserves the right to modify these policies at any time. We invite you to periodically consult this section for possible updates and changes. Notification of any major changes may be sent to you by email or a system message to your account.

8. If you wish to contact our Privacy Officer, you may contact them through one of the following means:

Post: TextNow, Inc.

420 Wes Graham Way
Waterloo, ON
N2L 0J6
Canada

Email: privacy@textnow.com


9. You may update your personal information (including flagging your messages for deletion) by accessing your account from our website at https://www.textnow.com

Your Rights and Choices


1. The CCPA (California Consumer Privacy Act) provides California residents with specific rights regarding their personal information. This section provides you with an overview of your rights and the following sections provide the details as well as how you may exercise your rights.

2. You have the right to request that TextNow disclose to you about our collection and use of your personal information over the past 12 months.

3. TextNow treats the personal information of all users of TextNow’s services nearly the same and as such we are disclosing in the following sections:

  •  - The categories of personal information we collect about you.

  •  - The categories of sources for the personal information we collect about you.

  •  - Our business or commercial purpose for collecting or selling that personal information.

  •  - The categories of third parties with whom we share that personal information.

  •  - The categories of your personal information disclosed for a business purposes.

  •  - The categories of your personal information sold or disclosed.


4. Once we receive and confirm your verifiable consumer request (see below Exercising Access and Data Portability, and Deletion Rights), we will provide you with a copy of your specific personal information or the deletion of your personal system as per your request.

5. We will not discriminate against you for exercising any of your CCPA right (unless permitted by the CCPA), we will not a) deny you our goods or services; b) charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties; c) provide you a different level or quality of goods or services; and d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives as permitted by the CCPA, These incentives may result in different prices, rates, or quality levels. Any permitted incentive will be reasonably related to the value of your personal information. The terms and condition of such financial incentives, if any, will be separately offered to you. Your Participation will be based on your prior opt-in consent, which can be revoked at any time.

Do not sell my personal information

OR Do Not Sell My Info


[For California Residents Only]

6. You may OPT-IN and You have the right to OPT-OUT: not have your personal information sold: see Do not sell my personal information OR Do not sell my info – This right may be exercised from the Settings page of the 2ndLine App.

7. Please note that you will continue to receive advertisements even if you exercised your do not sell my info option unless you have paid services.

Exercising Access and Data Portability


[For California Residents Only]

1. You have the right to request that TextNow disclose certain information to you about our collection and use of your personal information over the past 12 months. Please see the later sections as noted previously.

2. Every 12 months you have the right to make two (2) access specific information and portability requests. To request a copy of your specific personal information, the following two methods are available:



Please also not that your TextNow App and Web App also displays a large portion of your specific personal information at any one time. Please also note, for security reasons, we will not provide a copy of your payment information if any.

8. Only you, or a person registered with the California Secretary of State that you authorize to act o your, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Please note that you will have to sign into your user account, TextNow has your personal information records by user account. If you do not have a user account with TextNow then we do not have a copy of your personal information in our records.

Deletion Right


[For California Residents Only]

1. You have the right to request deletion of your personal information. You may exercise this right at



Please note that you will have to sign into your user account, TextNow has your personal information records by user account. If you do not have a user account with TextNow then we do not have a copy of your personal information in our records.

2. Please note that this deletion request will delete your personal information from TextNow’s user account databases. This means that your user account will no longer work and can not be restored. You may sign up for a new user account if you wish to use TextNow’s services in the future.

3. Please also note that TextNow needs to retain certain portions of your personal information in order to a) detect or resolve issues related to security, anti-fraud, and anti-spam; b) comply with the law and in particular telecommunications law; c) carry out any actions for internal purposes only that consumers might reasonably expect such as for archival backups and for improving TextNow’s products and services.

What Information do We Collect?


1. Identifiers: When you sign up for a user account for any of the Services, We collect personal information, such as your name, username, and email address. When you sign up for paid service, we also collect your payment information for billing purposes.

2. Device/Network/Location Information: When you access our website or use our software (TextNow Application and/or 2ndline Application), the information we collect include IP Addresses, geolocation data (if you give us location permission on your devices), Device ID, Advertiser ID, browser type and settings, device type and settings, and operating system (such as iOS and Android).

3. Cookies and Analytical Tracking: Sometimes we use cookie technology, web beacons and other similar devices on our Websites and our software to enhance functionality and navigation, and portions of our Websites and our software may use statistical tools that may be operated by third party providers (collectively, the “Analytical Tools”). The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf. You consent to the processing of data about you by third party providers of Analytical Tools in the manner and for the purposes set out herein.

4. User communications: When you use our Services to make and receive telephone calls or send and receive messages (including voice and text messages, video, and pictures), we are required to collect telephony log information (telephone toll records) like your calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls. Your messages are also collected.

5. Third Party Applications: We may make third party applications, such as extensions, available through the Services. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. For example:

Emogi Privacy Policy
Click here to view Emogi's Privacy Policy


6. We “do not track” you across third party websites. However, we do track you as per this Privacy Policy, and further some of our third party advertisers may also track you across other websites or online services.

How and Why We use this Information?


1. We use your information to communicate with you, to ensure our services are working as intended, to make improvements to our services, to develop our business, and to protect against fraud and spam.

2. As a provider of telecommunications services, we are subject to legal and regulatory requirements to retain some of your information such as telephone toll records for a period of time.

3. We provide the information we collect to third parties, such as advertisers, in order to provide you with commercial advertisements. The provision of such information generate revenue to pay in part or in whole for the Services. We do not provide personal information to third parties except for billing purposes.

If you would like more information about this practice and to know your choices about not having this information used by these companies, click here

4. We may use different technologies to process your information for these purposes. We may use automated systems to analyze your information to provide you with personalized services and personalized advertisements. And we may analyze your information to help us detect abuse such as spam, malware, and illegal content.

5. Our advertising partners may place or recognize a cookie on your computer or device, and may use a de-identified, non-human readable version of your email address for matching to other data collected from (or across) sites about you to improve the relevance of online advertising and personalization. Never is your actual email address shared with any company. To learn more about interest-based advertising in general and to opt out, please visit http://www.aboutads.info/choices

How do we Collect Your Personal Information? (From/Sources)


1. The Devices that you use to access our telephone services such your laptop/desktop, Android device, and iOS device.

2. The 2ndLine Application and in particular when we provide you with our telephone services through our Applications.

3. Information is also received as part of routine credit card verification (fraud) checks.

Sale of Personal Information


In the preceding 12 twelve (12) months, TextNow has sold (or disclosed) the following categories of information:

Category 1. Identifiers [NO]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [NO]
Category 4. User communications [NO]
Category 5. Third Party Applications (where you have enabled such) [YES]

These categories of personal information were sold or disclosed to ad exchanges, ad supply side platforms (ssps), ad buy side platforms (bsps), ad demand side platforms (dsps), advertising agencies, advertising trading desks, and direct brands (advertisers).

Disclosure of Personal Information


In the preceding 12 twelve (12) months, TextNow has disclosed the following categories of information for a business purpose:

1. Security (such as Detecting security breaches, Protecting against fraud and malicious activity, Taking action against wrongdoers (e.g. fraudsters and hackers))

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]


2. Performing Services including Marketing, Third Party Applications, and Providing you with telecommunication services including sale of products, telephone services and user communications.

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]


3. Providing you with commercial advertisements

Category 1. Identifiers [NO]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [NO]
Category 4. User communications [NO]
Category 5. Third Party Applications (where you have enabled such) [YES]


4. To ensure our services are working as intended and to make improvements to our services,

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]


Revoking Your Consent


1. You may withdraw your consent to the ongoing uses of your information set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. You can withdraw your consent by exercising your Deletion right (see above), by deactivating your account or by uninstalling the 2ndLine Application using the standard uninstall procedures that may be available as part of your mobile device or via the mobile application marketplace or network where you obtained the 2ndLine Application..

2. You may opt-out of providing your location information to us when you are using mobile devices. If you do not want us to use your location information as described in this Privacy Policy, you should turn off the location services for the mobile application located in your mobile device settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your mobile device and mobile browser settings.

Disclosure and Retention of Your Information


1. Our servers are located in the United States and Canada. Accordingly, in connection with providing you with the Services, your information will be processed and stored in the United States and Canada. The governments, courts, law enforcement, and regulatory agencies of which are able to obtain disclosure of your information through the laws of the United States or the laws of Canada.

2. Your payment information may be share with such third parties as needed for billing purposes and to prevent fraud.

Links to other Web sites and Third Party Ads


1. The Services may include advertisements regarding or otherwise contain hyperlinks to other websites, including those of our business partners, vendors and advertisers. Advertisements for third parties and their products may be included with the Services and those third party advertisements and web sites may include a cookie, web beacons, or other device(s) of the third party. We do not have control over the cookies, web beacons, or other devices used by third parties and do not have access to whatever information they may collect. You acknowledge and agree We are not responsible for the content or for the privacy practices employed by third parties.